Help Center
  1. Help Center
  2. MFB Customer Service

General Bug Report

Please be sure to include as much detail as possible in your report.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"555d7813af450b08ccc80bb33a6ed5622cf870ed_lout","branding":{"id":"2","key":"mfcs","name":"MFB Customer Service","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image","logoId":"1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"mfcs","projectId":11725,"serviceDeskId":2,"name":"MFB Customer Service","description":"<p>Welcome! You can raise a request for MFB Customer Service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"20","name":"General Bug Report","descriptionHtml":"<div class=\"panel\" style=\"background-color: #deebff;border-color: #ccc;border-style: none;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #deebff;\">\n <p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/help_16.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <em>Please be sure to include as much detail as possible in your report.</em></p>\n </div>\n</div>","callToAction":"General Bug Report","introHtml":"<p>For issues related to UI, gameplay, AI behavior, etc.</p>","icon":11995,"iconUrl":"https://maximumgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11995","groups":[73],"key":""},{"id":"23","name":"Multiplayer Bug Report","descriptionHtml":"<div class=\"panel\" style=\"background-color: #deebff;border-color: #ccc;border-style: none;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #deebff;\">\n <p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/help_16.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <em>Please be sure to include as much detail as possible in your report.</em></p>\n </div>\n</div>","callToAction":"Multiplayer Bug Report","introHtml":"<p>For issues related to gameplay, MPL, etc.</p>","icon":11700,"iconUrl":"https://maximumgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11700","groups":[73],"key":""},{"id":"49","name":"Save Data Bug Report","descriptionHtml":"<div class=\"panel\" style=\"background-color: #deebff;border-color: #ccc;border-style: none;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #deebff;\">\n <p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/help_16.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <em>Please be sure to include as much detail as possible in your report.</em></p>\n </div>\n</div>","callToAction":"Save Data Bug Report","introHtml":"<p>For issues related to custom teams, logos, and Dynasty saves.</p>","icon":11744,"iconUrl":"https://maximumgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11744","groups":[73],"key":""},{"id":"81","name":"Submit Customer Service Request","descriptionHtml":"<div class=\"panel\" style=\"background-color: #deebff;border-color: #ccc;border-style: none;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #deebff;\">\n <p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/help_16.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <em>Please be sure to include as much detail as possible in your report.</em></p>\n </div>\n</div>","callToAction":"Submit Customer Service Request","introHtml":"<p>Get help with Maximum Accounts, in-game purchases, and login issues.</p>","icon":11974,"iconUrl":"https://maximumgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11974","groups":[72],"key":""},{"id":"21","name":"Suggest a new feature or improvement","descriptionHtml":"<div class=\"panel\" style=\"background-color: #deebff;border-color: #ccc;border-style: none;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #deebff;\">\n <p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/help_16.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <em>Please be sure to include as much detail as possible in your request.</em></p>\n </div>\n</div>","callToAction":"Suggest a new feature or improvement","introHtml":"<p>Let us know your ideas. We're all ears!</p>","icon":11985,"iconUrl":"https://maximumgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11985","groups":[41],"key":""},{"id":"19","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11977,"iconUrl":"https://maximumgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11977","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"Feature Request"},{"id":72,"name":"Get help with Maximum Accounts, in-game purchases, and login issues."},{"id":73,"name":"Report bugs or technical issues."}],"orderMapping":{"72":[81],"73":[20,23,49],"41":[21]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MFCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5Y2U5ZjBkYS03MmVhLTRhNzctOGE1NS1hYmI5MDhmMjc5ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTcyNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxODI4MDMsIm5iZiI6MTc2NTE4MTYwMywiYW5vbklkIjoiYW5vbi11c2VyIn0.kAfp8ENrZ17xGG-h-OV82g64jke5DV4C7tvdLVX3tuo","targetCollection":"upload-project-11725","endpointUrl":"https://api.media.atlassian.com","clientId":"9ce9f0da-72ea-4a77-8a55-abb908f279e1","tokenDurationInMins":20}},"reqCreate":{"id":20,"projectId":11725,"issueType":{"id":"10006","name":"Bug"},"form":{"name":"General Bug Report","descriptionHtml":"<div class=\"panel\" style=\"background-color: #deebff;border-color: #ccc;border-style: none;border-width: 1px;\"><div class=\"panelContent\" style=\"background-color: #deebff;\">\n<p> <img class=\"emoticon\" src=\"/images/icons/emoticons/help_16.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"/> <em>Please be sure to include as much detail as possible in your report.</em></p>\n</div></div>","callToAction":"General Bug Report","intro":"<p>For issues related to UI, gameplay, AI behavior, etc.</p>","instructions":"<div class=\"panel\" style=\"background-color: #deebff;border-color: #ccc;border-style: none;border-width: 1px;\"><div class=\"panelContent\" style=\"background-color: #deebff;\">\n<p> <img class=\"emoticon\" src=\"/images/icons/emoticons/help_16.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"/> <em>Please be sure to include as much detail as possible in your report.</em></p>\n</div></div>","icon":11995,"iconUrl":"https://maximumgames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11995","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Provide a brief summary of the issue you've experienced.","descriptionHtml":"<p>Provide a brief summary of the issue you've experienced.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Reproduction Steps","description":"Provide a description of the issue you’ve experienced, as well as a detailed list of steps to reproduce the bug.","descriptionHtml":"<p>Provide a description of the issue you’ve experienced, as well as a detailed list of steps to reproduce the bug.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/20","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/20","calendarParams":{"firstDay":0,"date":"2025-12-08T00:13:23-0800","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5Y2U5ZjBkYS03MmVhLTRhNzctOGE1NS1hYmI5MDhmMjc5ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTcyNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxODI4MDMsIm5iZiI6MTc2NTE4MTYwMywiYW5vbklkIjoiYW5vbi11c2VyIn0.kAfp8ENrZ17xGG-h-OV82g64jke5DV4C7tvdLVX3tuo","targetCollection":"upload-project-11725","endpointUrl":"https://api.media.atlassian.com","clientId":"9ce9f0da-72ea-4a77-8a55-abb908f279e1","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5337924960780172,"updated":"2025-08-22T21:05:34.550282125Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[20],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5337924960780172,"name":"Bug Report (General)","submit":{"lock":false,"pdf":false},"templateFormUuid":"861ef7e8-0d9d-45f7-8c8c-2d6c74bfdd85"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"81daaea7-310e-4fb6-90af-ddee746bd515"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"72618047-bb8e-42ed-8974-19ad41b5dd9c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"4dc5b3cb-13e4-42de-a3ef-3889e8d52085"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"b3e5ad35-44e4-4b70-82ce-a45c3448d1f4"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"24":{"type":"tl","label":"Expected Result:","description":"The expectation for how this feature should function.","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"tl","label":"Actual Result:","description":"The behavior that is currently present in-game.","validation":{"rq":true},"choices":[],"questionKey":""},"27":{"type":"cs","label":"Reproduction Rate (n/5)","description":"Out of 5 attempts following the reproduction steps, how many times does this bug occur?","validation":{"rq":true},"choices":[{"id":"6","label":"less than 1/5 (rare, sporadic issues)","other":false},{"id":"1","label":"1","other":false},{"id":"2","label":"2","other":false},{"id":"3","label":"3","other":false},{"id":"4","label":"4","other":false},{"id":"5","label":"5","other":false}],"questionKey":""},"28":{"type":"cm","label":"Platform","description":"On which platform(s) have you experienced the bug?","validation":{"rq":true},"choices":[{"id":"1","label":"PC","other":false},{"id":"2","label":"Xbox Series X/S","other":false},{"id":"3","label":"Playstation 5","other":false}],"questionKey":""}}},"uuid":"861ef7e8-0d9d-45f7-8c8c-2d6c74bfdd85"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5337924960780172,"updated":"2025-08-22T21:05:34.550282125Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[20],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5337924960780172,"name":"Bug Report (General)","submit":{"lock":false,"pdf":false},"templateFormUuid":"861ef7e8-0d9d-45f7-8c8c-2d6c74bfdd85"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"81daaea7-310e-4fb6-90af-ddee746bd515"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"72618047-bb8e-42ed-8974-19ad41b5dd9c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"4dc5b3cb-13e4-42de-a3ef-3889e8d52085"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"b3e5ad35-44e4-4b70-82ce-a45c3448d1f4"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"24":{"type":"tl","label":"Expected Result:","description":"The expectation for how this feature should function.","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"tl","label":"Actual Result:","description":"The behavior that is currently present in-game.","validation":{"rq":true},"choices":[],"questionKey":""},"27":{"type":"cs","label":"Reproduction Rate (n/5)","description":"Out of 5 attempts following the reproduction steps, how many times does this bug occur?","validation":{"rq":true},"choices":[{"id":"6","label":"less than 1/5 (rare, sporadic issues)","other":false},{"id":"1","label":"1","other":false},{"id":"2","label":"2","other":false},{"id":"3","label":"3","other":false},{"id":"4","label":"4","other":false},{"id":"5","label":"5","other":false}],"questionKey":""},"28":{"type":"cm","label":"Platform","description":"On which platform(s) have you experienced the bug?","validation":{"rq":true},"choices":[{"id":"1","label":"PC","other":false},{"id":"2","label":"Xbox Series X/S","other":false},{"id":"3","label":"Playstation 5","other":false}],"questionKey":""}}},"uuid":"861ef7e8-0d9d-45f7-8c8c-2d6c74bfdd85"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=maximumgames","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"555d7813af450b08ccc80bb33a6ed5622cf870ed_lout","baseUrl":"https://maximumgames.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://maximumgames.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9ce9f0da-72ea-4a77-8a55-abb908f279e1","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"824baed65f6d4b8ab2ade9b87a55ebb7","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://maximumgames.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}